What is Marketing Technology?

So what is Marketing Technology?

I certainly talk about a lot it but frankly I’m hard pressed to define it. Let’s look at some of the groundwork that’s been laid.

Mr. Chief Marketing Technologist – Scott Brinker

Scott Brinker does yeomen work writing about the role of a marketing technologist.  As reported Scott says a Marketing Technologist is:

“… someone who has a hybrid between business and technology, a strong background in engineering and IT, is an early adopter of technology, but someone who also understands the pragmatic realities of scaling technology. But most importantly, someone who brings those skills and combines them with a deep love and passion for the marketing mix. This is a technologist that reports to the CMO, not the CIO.”

Marketing Technology Consultant – Douglass Karr

Douglas Karr’s Marketing Technology Blog provides insight into the role on posts daily on the topics below.  The list below provides insight to what Marketing Technology consists of.

Practitioner – John Refford

I myself have wrote on the roles and responsibilities of a Marketing Technologist focusing on:

  • Strategist – you will frequently be asked to analyze situations, evaluate options, and recommend strategy & tactics
  • Change Agent – you may find yourself playing the role of a change agent where you have the opportunity to introduce new marketing technology and techniques
  • Consultant – you may be asked advise ebusiness teams on how to integrate new “Web 2.0″ digital techniques to the traditional websites
  • Project Manager – given your unique position between IT & Marketing, you may be asked to manage several projects

The Social Crowd

In working to craft a definition I reached out to a few LinkedIn groups (here and here) and asked how practitioners define “Marketing Technology”.

Here are the definitions offered:

  • Nigel Cliffe: The action of combining technology with business processes to promote the selling of products or services.
  • Nazli Yuzak: A series of technologies that enables marketers to execute higher quality integrated marketing campaigns while optimizing resources and maximizing ROI.
  • Eric Schmidt: At the corner of IT and Marketing you find the Marketing Technologist. A marketer has a message, an IT developer has a system, the MT uses a specific system for a specific message.
  • @BrianMakas: Bi-lingual marketer/techie that often offers solutions well before need for tech even identified.


Here’s my draft definition of Marketing Technology:

Applied information technology sciences to the benefit sales and marketing efforts associated with advancing organizational goals. Contrasted with traditional marketing consisting of print, display, tv advertising and public relations analog techniques.

I’m intrigued that the category continues to be defined by the people as much as by the content.  Because of this fluidity, I’m really intrigued to see if we can settle on a common definition.

How do you define Marketing Technology?

5 Marketing Technology stories you might have missed

Beyond earthquakes, hurricanes and Jobs’ stepping down, here are 5 Marketing Technology stories you might have missed.

1. Twitter rolled out galleries

[link] Recently twitter added the post picture feature to twitter.com.  This week twitter users started seeing a image gallery show up as part of their profile.  Perhaps a little worrisome for some users is that their pictures posted in the heat of the moment are easily accessible to profile viewers.  In aggregate they provide a visual story about the person.  Make sure the gallery provides your brand image (and don’t post picture you don’t want on the internet).

 

 

 

 

 

 

 

 

 

 

2. Potential for iPhone to support 4G

[link] Reports and rumors are coming out about LTE being field tested in iPhone5.  Although 4G may be not be available until next year, app developers should be considering how they will take advantage of the additional bandwidth speed

3. Eloqua files for IPO

[link] Aprimo’s CMO, Lisa Arthur weighs in on what it calls Integrated Marketing Management (IMM).   Gartner is considers it a $5B industry and we should see continued consolidation and spending as the marketplace continues to shake-out.

4. The 9/11 Memorial App Will Be An iPad Exclusive

[link] The 9/11 Memorial app will be free from September 1st to the 12th and will jump up to $9.95 when this promotion is over. It has hundreds of photographs and hours of video that details the event itself and the creation of Michael Arad’s World Trade Center Memorial and 9/11 museum.

5. Interactive Marketing Spend Will Near $77 Billion By 2016

[link] In a blog post, Forrester analyst Shar VanBoskirk, reported that by 2016, the amount spent on interactive marketing will equal today’s spending on TV.  Shar reviews five impacts of this growth including the decrease of search as a percentage, increase in display advertising, and most shockingly that spending in mobile will eclipse both social media and email marketing this year.

Download the new Swype beta for Android

One of the most coveted Android features is Swype.  Even dedicated iPhone users see me swype typing and marvel at “how did you do that?!”

Lifehacker reported that a Swype upgrade is in beta release and available for download.  Register to download and install the beta here: https://beta.swype.com.

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Crappy Twitter username? Take your brand back!

 

Obtaining a decent twitter username is becoming harder and harder as twitter grows in popularity.  All the good names are gone right? As a result you may find that your brand being represented by less than stellar Twitter handle.  Don’t despair.

[warning]Put down the gun. We can get through this.[/warning]

I’ve identified 7 elements that impact your twitter brand.  These in concert can help make up for a somewhat craptastic twitter username.

7 Ways to brand your twitter profile

  1. Username
  2. Name
  3. Bio
  4. Location
  5. Website
  6. Background
  7. Picture

1. Username

This is your twitter handle, the part next to the @.  Other than killer, consistent, contextually relevant content, getting a good twitter handle is the best thing you can do for your twitter brand.  Here are two tools I use to social check a username:

Someone brand jacking you? Here’s what you can do about it.

2. Name

Pretty self explanatory right?  But presenting your business name in your Twitter profile is invaluable brand touch point if you get stuck with a crappy twitter username.  Using your proper name fills in the gaps where your username might have left off. For some reason, and I’m a bit baffled, twitter only provides you 20 characters for your full name.  A 20 character limit for a business (and many individuals) is entirely unacceptable.  But hey, twitter is a free service, what can you do? Credit to Svein-Magnus Sorensen for finding a hack – too bad it didn’t stick.

3. Bio

Tell your brand story here. But you only have 160 characters so tell it quickly!  You can decide to describe your company, your value proposition or maybe something else.  Remember that this is social networking – it’s not just about your brand.  As you craft the bio consider what your customer will connect to.  What’s relevant to them?

4. Location

Feel free to think out of the box on this.  You can be precise or a bit flighty.  Consider this a chance to really support your brand.  Here are some examples provided for illustration.

  • Music band: “On Tour” or “In the studio”
  • Life brand: “a better state of mind”
  • Retail: “53rd & 2nd”
  • Hockey goalie: “in the crease”

5.  Website

Pretty simple really.  You want to send customers to one of the following:

  • main page
  • campaign page
  • product page
  • bio page (e.g. about.me or LinkedIn)

6. Background and colors

Just be brand consistent.

7. Picture

If you want to play is safe use a brand logo.  Simple. Clean.  However, visual expressions are the best way to capture emotion and therefore brand affinity.  The big question for brand managers is what to use.  There are arguments for the humanity of using a face and consistency of using a logo.

My current favorite brand logo is Schroders.  They are an investment firm, but they’re not afraid to add a bit of punch by putting headphones on their statue guy.

 

 

 

Although not a brand, I personally love Jamie Punshill’s previous picture.  It made me want to down tequila shots and it provided a window into his personality.

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So you good?  Not quite yet.  Run your twitter account through Hubspot’s twitter grader to make sure you didn’t miss anything.

Feature image from Sarah Korf

Marketing vs. IT: How to end the Bloodshed

Bottom line up front: Rob Brosnaro and I would love it if you would vote on our South by Southwest panel submission.  Comment and vote here: http://reff2.me/sxswipanel

Our panel is going after the friction between corporate Marketing and IT teams.  We will answer the following questions:

  1. What factors causing friction between IT & Marketing?
  2. What are the commonalities between IT & Marketing?
  3. What are the models for IT and Marketing integration?
  4. What is a Marketing Technology Officer?
  5. What might the future hold for this issue?

To start the conversation we’re asking Marketers:

[warning]What drives you crazy about IT?[/warning]

 

MOOOOOOOOOOVE!

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