So what is Marketing Technology?
I certainly talk about a lot it but frankly I’m hard pressed to define it. Let’s look at some of the groundwork that’s been laid.
Mr. Chief Marketing Technologist – Scott Brinker
Scott Brinker does yeomen work writing about the role of a marketing technologist. As reported Scott says a Marketing Technologist is:
“… someone who has a hybrid between business and technology, a strong background in engineering and IT, is an early adopter of technology, but someone who also understands the pragmatic realities of scaling technology. But most importantly, someone who brings those skills and combines them with a deep love and passion for the marketing mix. This is a technologist that reports to the CMO, not the CIO.â€
Marketing Technology Consultant – Douglass Karr
Douglas Karr’s Marketing Technology Blog provides insight into the role on posts daily on the topics below. The list below provides insight to what Marketing Technology consists of.
Practitioner – John Refford
I myself have wrote on the roles and responsibilities of a Marketing Technologist focusing on:
- Strategist – you will frequently be asked to analyze situations, evaluate options, and recommend strategy & tactics
- Change Agent – you may find yourself playing the role of a change agent where you have the opportunity to introduce new marketing technology and techniques
- Consultant – you may be asked advise ebusiness teams on how to integrate new “Web 2.0″ digital techniques to the traditional websites
- Project Manager – given your unique position between IT & Marketing, you may be asked to manage several projects
The Social Crowd
In working to craft a definition I reached out to a few LinkedIn groups (here and here) and asked how practitioners define “Marketing Technology”.
Here are the definitions offered:
- Nigel Cliffe: The action of combining technology with business processes to promote the selling of products or services.
- Nazli Yuzak: A series of technologies that enables marketers to execute higher quality integrated marketing campaigns while optimizing resources and maximizing ROI.
- Eric Schmidt: At the corner of IT and Marketing you find the Marketing Technologist. A marketer has a message, an IT developer has a system, the MT uses a specific system for a specific message.
- @BrianMakas: Bi-lingual marketer/techie that often offers solutions well before need for tech even identified.
Here’s my draft definition of Marketing Technology:
Applied information technology sciences to the benefit sales and marketing efforts associated with advancing organizational goals. Contrasted with traditional marketing consisting of print, display, tv advertising and public relations analog techniques.
I’m intrigued that the category continues to be defined by the people as much as by the content. Because of this fluidity, I’m really intrigued to see if we can settle on a common definition.
5 comments
Skip to comment form
Hi John, congrats on attempting to tie this down, but why do you assume Marketing Technology cannot be applied to the ‘traditional’ marketing services?
Let me give you two examples that I would call ‘Technology’-based marketing services:
1) Use of QR Code and Augmented Reality markers – brings a whole new dimension to print entirely through technology.
2) Digital Display Advertising, takings its data feed from real-time news and events, or if in store, timely offers.
I would say these are equally valid examples of Marketing Technology in action, wouldn’t you?
Hi John, congrats on attempting to tie this down, but why do you assume Marketing Technology cannot be applied to the ‘traditional’ marketing services?
Let me give you two examples that I would call ‘Technology’-based marketing services:
1) Use of QR Code and Augmented Reality markers – brings a whole new dimension to print entirely through technology.
2) Digital Display Advertising, takings its data feed from real-time news and events, or if in store, timely offers.
I would say these are equally valid examples of Marketing Technology in action, wouldn’t you?
Great question Nigel and it get’s to the true value of digital marketing. Marketing Technology (mobile, social, analytics, etc) can ENHANCE traditional marketing. You provide two great examples. Another is social sharing and discussion of traditional public releases.
By defining “Marketing Technology” I don’t mean to say it doesn’t interact with “Traditional Marketing”. If executed properly, Technology will enhance and amplify traditional broadcast modes of Marketing. They aren’t mutually exclusive. They are mutually beneficial.
In brief summary – Marketing technologist is an interactive marketer that emphasise and implement inbound marketing strategies opposed to outbound or traditional marketing.
In particular respond to Nigel Cliffe’s question, I concur with your point. My simple definition of Marketing Technology is :” By using ICT to enhance effectiveness and improve ROI of marketing investment.” A Marketing Technologist should be someone who is a seasoned marketing or advertising strategist who also possess to certain degree of ICT infrastructure and, more importantly, up to speed with what’s happening in the world of IoE/IoT and software driven applications, etc. All customer/user experiences enabled by technology is a big part of Marketing Technology. Programmatic buy, analytics, cloud, SEO, etc are certainly great tech innovation, buy don’t forget where commerce and actual transaction take action – sensor technology…and eventually the customer.