Below is a recount of how my afternoon was ruined and what Chobani did to address a quality issue. Note: there is no evidence that Chobani had anything to do with the product issue. It’s quite possible that the product was not kept a consistent temperature during delivery. Point is, Chobani recognized that they are …
[View the story “Customer Loyalty Tweet Jam” on Storify]
Creating an Innovation System Recently I’ve written about how to create an innovative culture and how to make resources available for innovation by creating “on ramps“. In this post I’m going to provide the keys for creating an Innovation System. My innovation system has 4 components/processes: capturing ideas, evaluating them, communication and the underlying systems. …
Location based services such as Foursquare/Gowalla/Whrll/Places/SCVNGR continue their relatively slow adoption rate. Some see it as an important precursor to social shopping, yet some are worried about security or just don’t see why they should spend time with these apps.
[View the story “#IMChat wrap up: Social Media Measurement” on Storify]