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Change Management 101

Mobile App Measurement #IMChat Tweet Jam

social Splinternet discussion

Spinternet #IMChat Tweet Jam

social Splinternet discussion

Social Customer Service Done Right

Below is a recount of how my afternoon was ruined and what Chobani did to address a quality issue. Note: there is no evidence that Chobani had anything to do with the product issue.  It’s quite possible that the product was not kept a consistent temperature during delivery.  Point is, Chobani recognized that they are …

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Customer Loyalty #IMChat Tweet Jam

[View the story “Customer Loyalty Tweet Jam” on Storify]

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